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Stripe is the Payment Partner for TixSimple


What is Stripe?

Stripe is a simple and powerful way to accept payments online. Stripe has no setup fees, no monthly fees, and no hidden costs. Millions of businesses—ranging from startups to Fortune 500 companies—rely on Stripe’s software tools to accept payments securely and expand globally.

Stripe is available to businesses in 25 countries. With Stripe, you can accept all major debit and credit cards from customers in every country in 135+ currencies.

Accepting payments with a Stripe account is fast and easy. You can either create a new Stripe account or connect an existing Stripe account if you already have one. Get started here.

How does Stripe work with TixSimple?

Currently, we implement the Checkout method, which redirects users to for payment, and then back to your site once successful. This is the easiest and most secure way to handle payments since Stripe handles all the security and SCA requirements needed to capture a payment.

Once a ticket has been added to the cart, users will be presented with a checkout hosted by Stripe, where they will be provided with all their available payment methods, which also can include Google and Apple Pay.

Is Stripe SCA/PSD2 ready?

Yes! You don’t have to worry about being SCA-compliant since the payment process is handled on Stripe.

Is Stripe secure? Will I be PCI-compliant?

Yes! Stripe meets and exceeds the most stringent industry standards for security. Stripe is also audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. (This is the highest level of certification available.)

You can learn more about the technical details of Stripe’s secure infrastructure. You can see Stripe’s PCI certification here and here.

What payment types are supported?

Stripe supports all major credit and debit cards, plus other payment methods. U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, and China UnionPay.

You can also accept gift and prepaid cards of the above types. You can use Stripe to charge cards of these types from customers anywhere in the world.

Stripe also supports Apple Pay, Google Pay, 3D Secure, SOFORT, iDEAL, Giropay, Bancontact, SEPA direct debit, and China’s Alipay.

What is Stripe’s pricing?

Get charged only when you earn money. No monthly fees, setup fees, or hidden costs! For detailed pricing information by country, please see their pricing page and select the relevant country at the page’s bottom-left corner.

The following examples show basic pricing for U.S. users only:

Credit card processing

  • 2.9% + 30 cents (USD) per transaction
  • $15 (USD) for disputes

When do I get paid?

Once you’ve made your first charges with Stripe, your first payout will be initiated and should post within seven days. Thereafter, all US-based merchants will receive payouts on a rolling two-day schedule.

Payout schedules vary slightly for merchants outside of the US. See your country’s payout schedule.

You can link your bank account, and set the frequency of these payouts, in your Stripe Dashboard’s Balance page. From there, you can also view all payouts from Stripe to your bank account. To learn more, visit Stripe’s documentation on Receiving Payouts.

How can I issue a refund?

You can issue refunds via your Stripe Dashboard. Depending on your customer’s bank, the customer will see the refund show up between 5–10 business days later. Refunds can be whole or partial—that is, you can refund any amount up to the original amount of the charge.

Refunds will automatically appear on your Events Manager bookings dashboard, and bookings that have been refunded will be cancelled or placed on hold if partially refunded.

What is a dispute? How do I handle them?

dispute (also known as a chargeback) occurs when a cardholder questions a charge with their bank or credit card company. When a dispute comes in, Stripe gets information about it from the bank, and displays one of eight reason categories to our users.

Depending on the reason, the Stripe Dashboard will guide the user through submitting the best type of evidence to support the charge, as outlined here. Once the user submits the dispute evidence to Stripe, Stripe will submit the evidence to the banks/card networks on their behalf, so that the user does not have to deal with these institutions directly.

To be notified about disputes, select email notifications through your Dashboard

Here are some overall best practices for avoiding fraud.